Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at vladimir@kitchenbathroomsupply.com. Returns should be sent to:

1617 East Main Street
Stockton, CA 95205
United States

If your return is accepted, we’ll send you a prepaid return shipping label and instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.

You can always contact us with any return questions at vladimir@kitchenbathroomsupply.com.

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Damages & Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (food, flowers, plants)
• Custom or personalized products
• Personal care items (beauty, hygiene)
• Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards. If you’re unsure about your item’s eligibility, please contact us before initiating a return.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be in the same unused, original condition and include proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at vladimir@kitchenbathroomsupply.com.